Key West Transit Development Plan FY2025-2034

5.1 Situation Appraisal

Figure 5-1: Transit Department Organizational Chart

5.1.3 Technology Key West Transit continues to invest in information technology to enhance the transit customer experience. In 2022, they partnered with Via to introduce Key West Rides, an on-demand micro transit service providing real-time bus location information. KWT is also upgrading its fixed route software system to improve customer service and reporting capabilities. This new program, similar to the existing software, will be accessible via smartphone app, offering real-time bus arrival/departure information based on route, address, or current location. Currently, KWT provides a live map of bus routes online and operates an arrival information application accessible via website, telephone, and text message services. Additionally, KWT is exploring other technologies including: » Real-time bus tracking using Synchromatics software, allowing passengers to track bus locations on any mobile device or computer. » Performance tracking software equipped with Automatic Passenger Counters (APCs) on buses to gather ridership data, aiding in performance analysis. Implications Key West Transit continues to review and update technologies that benefit the customer and the efficiency of operations. A new state procurement agreement for transit technology expansion is one avenue that can be explored if technology updates are deemed useful to the current system. The Florida Department of Transportation (FDOT) and the Transit Research Inspection Procurement Services (TRIPS) recently (2022) completed the solicitation process of the Advanced Public Transportation Systems procurement for Intelligent Transportation Systems and Technology Solutions.

Director of Transit

Transit Operations Manager

Maintenance Division Operations Division Administrative Division

5 Personnel Lead Certified Mechanic

34 Personnel

2 Personnel

Transit Grants & Project Manager

Transit Supervisions 2 Positions

Customer Service Specialist

Certified Mechanic 2 Positions Part Time Apprentice Mechanic Transit Vehicle Helper 2 Positions

Bus Operator (CDL) 20 Positions Bus Operator (Non-CDL) 4 Positions Part Bus Operator (CDL) 2 Positions Seasonal Bus Operator (CDL) 6 Positions

Department Total Personnel: 43

Transit Development Plan FY 2025–2034

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