Key West Transit Development Plan FY2025-2034

10.4 Performance Monitoring Program

Once a route score is determined, routes can be ranked to show the highest-performing and lowest-performing routes. The rankings are a useful proxy for determining the comparative performance of any route, as well as highlighting changes in performance over time. To track the performance variation over time, three performance levels have been developed: Level I – Good (≥ 75%) – Transit routes in this category are performing efficiently compared with the average level of all the agency’s routes. Level II – Monitor (30–74%) – Routes in this category exhibit varying levels of performance problems and require more detailed analysis (e.g., ride checks, on‐board surveys, increased marketing efforts, etc.) to aid in identifying specific changes that can be made to help improve the route’s performance. Level III – Requires Attention (≤ 29%) – Routes in this category exhibit poor performance and low efficiency. Recommendations for these routes may include truncation of the route, reduction in the route’s number of revenue hours, or discontinuation of the route. Figure 10-1: Evaluation Levels and Recommended Thresholds

Level III Requires attention

Level II Monitor

Level I Good

0 %

100 + %

Key West System Average

30

75 %

%

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Transit Development Plan FY 2025–2034