Key West Transit Development Plan FY2025-2034

10.4 Performance Monitoring Program

10.4 Performance Monitoring Program 10.4.1 Performance Measures and Indicators It is recommended that Key West Transit monitor the progress of implementing the Short-Term Plan elements of the FY 2025-34 TDP. As proposed transit services are implemented, the following performance indicators and measures should be monitored by the KWT quarterly as part of the recommended performance-monitoring program:

As fixed‐route‐type services typically take up to three years to become established and productive, the performance data up to that point should be reviewed and interpreted cautiously. Micro transit services should be evaluated separately. 10.4.2 Evaluation, Methodology, and Process This process is based on two measures, trips per mile and trips per hour, which are weighted equally to derive an overall route score. An individual route’s score for a particular measure is based on a comparison of the measure as a percentage of the system average for that measure. These individual measure scores are added together and divided by two to get a final aggregate score. This final composite performance score is an indication of a route’s performance for the two measures when compared to the system average for those measures. A higher score represents better overall performance when compared to other routes. The noted comparative performance evaluation can be beneficial, but caution should be exercised when using the final scores and rankings because these figures are comparing routes to one another and may not reflect the specific goals established for a specific route (i.e., geographic coverage vs. ridership performance). The process is particularly useful, however, in highlighting those routes that may have comparative performance‐related issues. These routes can then be singled out for closer observation in future quarters or years to determine specific changes that may help mitigate any performance issues.

Passenger Trips – Annual number of passengers boarding on the transit vehicle Revenue Hours – Number of annual hours of vehicle operation while in active service (available to pick up revenue passengers). Operating Costs per Passenger Trip – This is calculated by dividing the operating expense by the number of passenger miles. Revenue Miles – Number of annual miles of vehicle operation while in active service (available to pick up revenue passengers). Passenger Trips per Revenue Hour – Ratio of passenger trips to revenue hours of operation. Passenger Trips per Revenue Mile – Ratio of passenger trips to revenue miles of service; a key indicator of service effectiveness that is influenced by the levels of demand and the supply of the service provided.

Transit Development Plan FY 2025–2034

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