Key West Transit Development Plan FY2025-2034

Appendix D: Public Involvement Activities

City of Key West 10-Year Transit Development Plan - Phase II Survey

Phase II | Data

City of Key West 10-Year Transit Development Plan - Phase II Survey Q2 Please provide any additional comments about improvements you would like to see for Key West Transit: 5/25/2024 7:01 AM

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Would love to see easier to find bus stops - a tiny faded sign is often difficult to find or direct people to. Its also difficult to find info on the stops that are not on the main schedule. I used to use the gps tracking of the lower keys shuttle all the time and it hasnt worked in months. When I talk to tourists they are always confused on the website because the count down to when the next bus is is always extremely off. Many of the bus stops have no safe way to cross the road - ex) lower keys shuttle southbound at college road. Would also like to see the shuttle start earlier in the morning and go later into the evening. Some drivers are repetatively very late picking me up fir a scheduled ride, making me late for work. It is also routinely an hour and a half or more before I can even get a bus if I need one spur of the moment. It was much better when you just had scheduled busses and routes and times so you could plan your day around when you knew you could get a bus. I have also watched no less than 4 empty busses drive by at a time when I was sitting waiting for my bus that I had to wait almost 2 hours for while you clearly had plenty of busses and drivers available, but theybwont stop to pick you up if they aren't scheduled to get you, even if they are picking someone else up and you are going to the same place they are! Duval Loop I have been using the Passio Go app and it seems to work fine. Besides the tracking, the estimated arrivals at the stops is a great help. It would be very helpful if the announcing of the stop numbers was automated as only some drivers do it. Also expand the 2 bus hours past 6 pm. Pay with google pay/apple pay on buses. Or contactless cards. The online ticketing system isn't useful for tourists either as you need to have a US phone number to register. Helping tourists to get around by public transport will encourage them to visit more keys, not just key west. Key West is all about the nightlife, and KW transit is useless both for workers and hotel guests. More bike lanes, need to be wide enough for tricycles please. The older people I know prefer tricycles to bikes Answered: 89 Skipped: 143 RESPONSES Have direct routes don’t pick me up on opposite side of Roosevelt and drive me thru New Town when I’m trying to get Downtown. Wastes my time. I got off the bus and took a taxi. Let folks know what’s available! Loved here 6 months before I discovered lows keys shuttle Hours of operation posted on social media Branding on the Duval loop. Actual availability with key west rides Better bus stops with informational signage for folks without ability to use cell phones (like my 83 yo dad) Less wait times for Key West Rides and more efficient route planning. It rarely operates with more than a few occupants at a time and can take over an hour to schedule. Stops needs improvements (see bus stop outside La Brisas). App for transport needs improvement. Often inaccurate and incapable of scheduling Duval Loop is not accurate. One bus. Not 20 minutes apart. The bus stops at stock island for the bus driver to take a break and the entire bus gets kicks off to sit in the hot sun for 30 minutes is ridiculous. The break for the driver should be at the end of the line Stop putting led display bus stops along roadways, they are ridiculously bright at night and distracting to drivers. Stop catering to the dramatic cyclists in this town, they are the minority. More frequency. Info at stops. Actual schedules and reliable service for people who live in newtown to get downtown to support local businesses Horarios más precisos y puntuales Rentable scooters and/or bikes around town (lime scooters in Charlotte nc for example) No shade- got burned while waiting Trash everywhere- Need a better type of trash can with a lid (even recycling) Narcan and other mental health resources on the bus- seems that people who are mentally ill often have to resort to the bus. Narcan would be appropriate Water stations- no plastic involved, bring back the water fountain. More Park & Ride. A bus stop at the new apartments on College Rd. We need the original bus route back. Like Red, Blue, Green and Orange routes and also Purple and Gold Express routes. better signage to show routs and wait times. Remove crosswalks at mid intersections

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5/25/2024 6:56 AM 6/5/2024 8:43 PM

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5/25/2024 6:36 AM 6/5/2024 7:57 PM

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6/1/2024 11:34 PM

5/24/2024 8:50 PM

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6/1/2024 6:27 PM

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5/24/2024 7:39 PM 6/1/2024 12:24 AM

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5/24/2024 6:12 PM 5/31/2024 8:56 PM 5/24/2024 5:58 PM 5/31/2024 3:07 PM 5/30/2024 1:23 PM 5/24/2024 10:37 AM 5/30/2024 1:14 PM 5/23/2024 2:09 PM 5/30/2024 12:19 PM 5/23/2024 6:30 AM

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5/22/2024 11:46 PM

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5/21/2024 3:37 PM 5/30/2024 9:34 AM 5/30/2024 9:33 AM

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More/better bike lanes and bike safety. As well as pedestrian Make the Duval Loop buses recognizable!

APPENDIX — Transit Development Plan FY 2025–2034

Page 215

App fixes/improvements

Key West Rides has been an absolute failure, largely because of the inconsistency of the bus 5/20/2024 10:57 AM