Key West Transit Development Plan FY2025-2034

Appendix D: Public Involvement Activities

City of Key West 10-Year Transit Development Plan - Phase II Survey

Phase II | Data

Q2 Please provide any additional comments about improvements you would like to see for Key West Transit: City of Key West 10-Year Transit Development Plan - Phase II Survey

Answered: 89 Skipped: 143 have a phone… many who can’t use the bus bc of limited mobility. Help them help themselves! I love the Duval loop, more advertising for this to tourists would be a benefit to Key West. Love the on-demand bus service I don’t like Key West Rides at all. It’s not reliable at all. Too many times I get the message “not available”. I live at the Senior Citizen Plaza and use a mobility scooter. My battery is limited so I don’t use the shuttle for grocery shopping because I don’t always have an hour’s worth of battery to wait. I live alone and usually don’t have a long list to buy. RESPONSES Have direct routes don’t pick me up on opposite side of Roosevelt and drive me thru New Town when I’m trying to get Downtown. Wastes my time. I got off the bus and took a taxi. Let folks know what’s available! Loved here 6 months before I discovered lows keys shuttle Hours of operation posted on social media Bring back regularly scheduled bus routes. Extend them to midnight or 1:00 AM. Branding on the Duval loop. Actual availability with key west rides Better bus stops with informational signage for folks without ability to use cell phones (like my 83 yo dad) Less wait times for Key West Rides and more efficient route planning. It rarely operates with more than a few occupants at a time and can take over an hour to schedule. Stops needs improvements (see bus stop outside La Brisas). App for transport needs improvement. Often inaccurate and incapable of scheduling A bus that goes to the airport!!!! This is crazy that the bus goes everywhere except the airport…. Better headways on Duval Loop Shelter the bus stops, it’s basically inhuman to expect people to stand in the sun for a bus that basically doesn’t run on time Would like to see more availability for seniors traveling to and from Senior Citizens Plaza on Kennedy Drive. That route was eliminated and sorely missed! i feel like the KW bus system is lacking regular routes. the community that uses it is often left standing and waiting. there is little service to bahama village where most seniors need the rides to the grocery stores (ive heard that some cant or have trouble using an app) there is no regular loops any more that were helpful but the workforce loop is nice. Greater buses in both the start and end times for a large portion of the workforce to reduce wait times which affects arrival times for those working the typical 7a-5p jobs have more patrolling of the areas that have become meeting places for those non-contributing community members who harass and intimidate transit riders. Duval Loop is not accurate. One bus. Not 20 minutes apart. The bus stops at stock island for the bus driver to take a break and the entire bus gets kicks off to sit in the hot sun for 30 minutes is ridiculous. The break for the driver should be at the end of the line Stop putting led display bus stops along roadways, they are ridiculously bright at night and distracting to drivers. Stop catering to the dramatic cyclists in this town, they are the minority. More frequency. Info at stops. Actual schedules and reliable service for people who live in newtown to get downtown to support local businesses No shade- got burned while waiting Trash everywhere- Need a better type of trash can with a lid (even recycling) Narcan and other mental health resources on the bus- seems that people who are mentally ill often have to resort to the bus. Narcan would be appropriate Water stations- no plastic involved, bring back the water fountain. More access for handicapped people More Stops in midtown I love the on- demand feature and being able to track the bus. The Duval loop needs 2 busses to increase ridership as it's too long to wait 30 min. Loop signage is not that great. Why do we have unmarked busses in service?? Loop should cost $1 to off-set costs. Why are taxpayers paying for tourists? Make the Duval Loop buses recognizable! App fixes/improvements Remove crosswalks at mid intersections Return to normal route scheduling!

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APPENDIX — Transit Development Plan FY 2025–2034

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